Videos not showing in listing.

[AdrianaSoto]

Good morning, I have added videos to a few of my new listings and for some reason they aren’t visible when I look at the finished listing.. The videos are visible in the editing area of the listing, I hope this makes sense.. Thanks for any info. 

[AutumnHollowStudio]

Have you tried a different browser, or clearing cache? I just added a new listing this morning with a video, and it's fine.

[AdrianaSoto]

Thanks for the suggestion, I will try that on an actual computer. I work from an IPad so maybe that’s messing with it…..

[BarnFullExpressVtg]

Same here!  I just edited a listing to replace a video and there's no video once published.  Working on my desktop.

[NangijalaJewelry]

Same here but only on my iPhone when viewing my shop in Safari browser. On my laptop and desktop they are still showing.

[BarnFullExpressVtg]

Just checked a listing I did last week and the video is not showing on the published listing.  It was fine last week and it's still there on the listing page.  

[BarnFullExpressVtg]

Checked several older listings and the videos are not showing on either the desktop or my phone.

[BarnFullExpressVtg]

Videos are there with Edge, not Google Chrome.

[BarnFullExpressVtg]

The only place I'm seeing videos using Chrome is on 'Featured Items' on the shop home page.  Open the listing and the video is gone!

[KeepsakeMaps]

None of my videos are showing when viewed through the app on an iPhone 12-iOS Version 16.5.1. Just like the other posters, my videos are there when editing the listing, but do not show up when trying to view the listing like a customer would.

[ChristieJewels]

Same here, no videos if viewed on my iPad but are there on my iPhone, never had a pro l with that before so can only assume it’s something that Etsy have instigated 

[JuniperLoveGreetings]

I am having the same problem today, it was fine yesterday!! The videos are uploading fine but then when viewing the finished listing as a potential customer would they are not there! Really hope this is sorted out soon.

[QueenBJwlry]

Same problem here, videos not showing up in the shop, only on featured listing. videos are still visible in "edit" listing.

[OhBoyItsCrystal]

I have same issue and chatted with etsy, they gave me this link to check it out.

https://help.etsy.com/hc/en-us/articles/115015654428-How-to-Resolve-a-Technical-Issue?segment=sellin...

Customer support checked my listing and he was able to see my videos.

[PinkBirdCottage]

Nested in wrong place

Support was gaslighting you because the videos are NOT being seen right now and it has nothing to do with updating your app or clearing your cache! It's their issue and they know it. I just wish they would be transparent and not make people feel like they are crazy. 

[SVGRox]

It's possible the usual Etsy using shops for live testing without asking or informing sellers first. What Etsy support see and what you see can sometimes be completey different. Also when they give a link it can be a fob off as the one above which is the response of AI bots as well.

[seasonsart1031]

Same here no videos show up. Only in editing. Hopefully they can sort it out soon. If they don't show up why bother making them. 

[BowCentricDesign]

Spent over an hour with ETSY SUPPORT....as stated above...they said there is no issue, Its my browsers. Its not the browsers at all. Everything was fine until ETSY did this ratio image change debacle...Now none of my videos show up.

This is a Lousy time to be playing around with experiments as we all cram for 4th Quarter...Its beyond frustrating!

[ArtistycaPrints]

Hallo Adriana,

don't worry, sometimes it happens randomly...and with the images too!

Moreover, these weeks they are working on listings images slots and maybe the videos are being affected too... Hope it helps!

Have a nicest Sunday!

Daniela

[BibbiLousBounty]

My videos are not showing either, but have been showing.  I checked and the video is still there when I go to edit.  They changed the photos, maybe they are now working on resizing the videos?  

[BibbiLousBounty]

My Videos are back!  They automaticallg returned to my listings on 8/6/23!

[HobbleCreekCraftsman]

I'm missing videos too. They show up on the edit page, but when I publish the listing the video goes missing. The good news is that orders are still rolling in and being processed, however, I'm curious to know what my customers are seeing, especially if they use Safari as I do.

I checked the same thing using Chrome as my browser. All is well on the Chrome side of things, but I dislike using it. Safari is my browser of choice on my iPhone and everything is perfectly fine in that format. Perhaps I should clear the cache and cookies on my laptop? Anyone had any luck with doing that?

[HobbleCreekCraftsman]

Update 08/08/2023:

My videos are finally up and running. YAY! 

What a weird glitch. My customers never noticed it, at least the ones I spoke to. Hopefully Etsy IT has it fixed for good. ...here's to hoping!

[QueenDigitalDesignCo]

I Just noticed it on my listings on mobile and desktop.. They all have videos on them .. but when I view the listing in either place they are not showing. Super annoying especially if it is just cuz they are testing things on our dime. I deleted my video in one listing and reuploaded it to see if there might just be some little glitch happening. Then decided .. well let's look at other listings ... Still nothing on any of them. Reloaded ... relogged and they are not there.. The only thing I can say as at least I'm not losing my mind lol Hopefully they fix the issue and don't treat us like we are nuts lol 

[TheBirdsBasket]

I'm having the same problem on Chrome, both desktop and mobile, plus the app.  I tried it in Firefox and my videos are showing up there.  Frustrating!