Verification again.

[ScentifyUK23Store]

Hi all.

I have a message saying that a person has paid, it doesn't show up in any orders on Etsy site and every time I click on it it sends me to verification before I can receive a payment and is asking me to input my credit card details, and exactly how much is in my account. Surely this can not be right.(Requests a minimum of £250) 

Says it's not a robot but it clearly is as it also says they are generated messages.

Can someone please help with this .?

Thankypu

[Amaradorn]

@ScentifyUK23Store it's a SCAM!

Genuine messages from Etsy will appear in the 'From Etsy' folder of the Etsy message inbox. If it's not in that folder then it's from a regular user (could be a potential buyer but also could be a scammer).  Never click on links in messages.

If you have entered your payment card details please contact the card provider (e.g. Bank) asap and tell them you have been scammed. They will need to block your card and send you a new one.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.