Vacation mode twice in 10 days on Fridays

[FoxyImage]

My store placed into vacation mode twice in 10 days on Fridays.

There are no instructions and no emails, the store is just closed without explanation. And I have been unable to receive my money from sales for the second week now.

I didn't break any rules I just changed mu profile photo, don't even know the reason. I've been on Etsy for almost 7 years and this is the first time something like this has happened.

I have always strictly adhered to Etsy’s guidelines and policies, ensuring full compliance. However, I have not received any specific details regarding the reason for my suspension, which has left me genuinely confused. I would greatly appreciate any clarification on this matter.

I kindly request your attention to my appeal. I am fully committed to resolving any issues and taking any necessary corrective actions.

[FoxyImage]

Customers messaged m:

"Hello, I was wondering how long your shop would be on break? I'm starting on an order and needed the girl scouts hugging.
Thanks,
April"

What should I reply?

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.