Urgent help!!!

[GoodnessAndMandalas]

This is a very urgent matter. A client has told me that he has placed an order with me, but it doesn't show that he has placed it and I have received an email supposedly from Etsy asking me to make a payment. Is this normal? This is my first sale and I don't know how this works. It is urgent because if he is a real client I would like to give him good service. Thank you very much. 

[tackyuglychristmas · Accepted solution]

Scam 

[GoodnessAndMandalas]

Thank you very much for your help. I was already excited about my first sale.

[Angrymonkeys]

Definitely a scam

[SiamJewelBKK · Accepted solution]

It's a scam. Don't click on that link. 
Many Scammers send these types of messages to new sellers and once they are trapped they steal your money and personal data.
Please report it to etsy. 

[GoodnessAndMandalas]

Thank you very much for your help. I was already excited about my first sale.

[ModKenneth · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[ButterflyFeetDigital]

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.