Urgent: Unauthorized Messages Sent from My Etsy Account

[DekorosHomeDesign]

Hello,

I wanted to inform you about a recent issue with my Etsy account. It appears that unauthorized messages were sent from my account, including content and links I did not authorize. These messages were sent to over 4,000 sellers. I have changed my password to secure the account.

I have tried reaching out to Etsy for assistance but, unfortunately, have not received a response. If you received one of these unauthorized messages, please disregard it. I apologize for any confusion or concern this may have caused.

If you have experienced a similar issue or know of a solution, could you please help?

Thank you for your understanding, and feel free to reach out if you have any questions.

Best regards,

DekorosHomeDesign

[FabioMcMustache · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling the ticket you recently filed. Any further communication on the matter, if applicable, will only occur directly with you, and via email.

As support requests are handled privately, we're now closing this thread.