Hi there,
I recently opened a new shop and have been running it for about a month. It’s been doing well so far, and this isn’t my first online shop. However, Etsy asked me to upload my ID again—I suppose my camera may have been a bit blurry during the initial onboarding and verification process.
I re-uploaded my ID last week, but I just received an email saying my ID wasn’t uploaded and that my account is now in Vacation Mode. I’ve tried contacting support, but I only receive pre-written emails stating that I need to upload my ID, which I’ve already done. It feels like a catch-22 situation. Is there a way for a real person to look into this? How long does it typically take for verification?
I feel like I’m only communicating with AI, and there may be a bug in their system. If anyone has experienced a similar situation, I’d appreciate any advice on how to reach a human representative.
Thanks so much for your help!
Best regards,
Wiebke
Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.
I don't have a solution for you - just popping on to say I'm having the same issue. Thinking it must be a bug/glitch on their end. I'm certain I uploaded docs just a couple weeks ago
Thanks so much for sharing your experience! I’m glad I’m not the only one! I hope they can fix this so we can get back to our shops soon!
Hi there, The same thing happened to us. My advice is to keep on contacting, however hard it is, just keep going. We are a business account, star seller with 6 happy years of selling on Etsy, it kept asking for a passport/driving license in the name & address of the company but with my date of birth??? In the end we sent a presentation/screenshots showing how the Etsy system was transposing data. Not sure if this worked or it just took 6 days to check one passport but we were suddenly back on sale yesterday? I would humbly suggest, the disabling of Live Chat is no coincidence.... ironically, this would have relieved a lot of stress and anxiety with issue resolution being speeded up?
Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.