Etsy payment still not reflected in my bank account 3 weeks later

[LeathecyStudio]

I have been selling on Etsy and receiving payments for years now, but this issue started last month.

Etsy sent me my usual weekly deposit on October 21, but it still hasn't showed up in my bank account 3 weeks later. This happened again on Nov 4; a week later and I still haven't received that deposit either.

I chatted with Etsy customer support; they said everything is normal from their end and that I should contact my bank.
I contacted my bank and they said there wasn't any payment pending nor any issues that prevent me from receiving deposits.
I am at loss because both sides are telling me to contact the other one without any help.

Important details: I HAVE received the payment that was sent to me on Oct 28 but I have NOT received the one after that on Nov 4.
In other words:

- Oct 21: lost deposit
- Oct 28: reflected deposit
- Nov 4: lost deposit
- Nov 11 (today): unknown (have to wait at least 5 days to see if it will be lost or reflected)

Please help with any information you can. This is my main source of income and I basically need it to survive. Thank you

[SugarTaffySoap]

@LeathecyStudio  I've never heard of anything like this happening. I wonder who has your money... Revisit your payment account to see if your deposit settings are being made daily, weekly, etc.  I'm sorry I can't be of more help. 

[LeathecyStudio]

I've just double checked and it's set to Daily deposits so that's not it but thanks for the quick reply @SugarTaffySoap !

[OliveCreatives]

Same here. I've been selling here on etsy for 3 years now and have been receiving my funds smoothly until October. I still haven't received my October 28 and November 4 funds. 

I chatted with etsy support and they've been unhelpful. I've been contacting my bank almost everyday and they couldnt trace any funds.

I opened a thread here on etsy forums but the thread was immediately closed without any resolutions given. 

[FabioMcMustache · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.