Updated a Deposit account (account on Etsy is closed)

[OliversBlanket]

• My deposit account in Etsy is now closed.
• When I enter the 'old' back account information (edit) it does NOT allow me to edit/change the account all together.  It continues to want me to verify this 'old' account WHICH IS ALREADY verified!
• I have reached out to Plaid, they state the problem is inside Etsy
• How do I remove my old deposit account (closed account) to enter a new "Open" account?
• I have been working on this for a week and I really don't want to delete my account to re-open a new account to enter ALL products that are ready to come off the 'draft' folder.

Thank you for any help to change this account.  I appreciate it!

Lori Chaput

Account name is Oliver's Blanket

Lori@pixiedustdesigns.net (email)

THANK YOU

[VintageRescueSquad]

Contact etsy by opening a Help request support ticket. They may need to verify something to prevent fraud

Please edit your post and remove your email address! You don't want it floating around the internet

[OliversBlanket]

Thanks.  I see know way to edit and delete email.  I thought this forum was just Etsy?  I am new to the forum.

Etsy is NOT responding to any of my support tickets.  I might have figured it out.  I'll know more in a few days with the test deposit

[JJewellerySuppliesUK]

You need to add the new one first before you can delete the old one.  So add it and then there will be 2 accounts showing and you can delete one.

[Amaradorn]

@JJewellerySuppliesUK I think that's just for payment cards, not bank accounts.

Looks like the problem is solved anyway.

[OliversBlanket]

Thank you... I do not see a way to add a new deposit account.  Please advise on how to do this.  Thanks Lori

[OliversBlanket]

Aaaah  Thank you... Etsy's instructions are lacking.... When you mentioned above a light bulb went on.

Need to enter old account and once inside, I don't go back to the old account information, enter manually NEW account info. 

It appears to have worked... I'll know more once I see the test deposit in my account.  Thank you so much

Lori

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.