Etsy Holding My €2,000 Since 2023 – No Resolution from Support

[FreestyleShopUS]

Hi Etsy Community,

I’m reaching out because I am experiencing the same issue as @madebysandyy, and I’m hoping someone can help or share any solutions.

I am a seller based in France, and I have been selling on Etsy without problems. However, since 2023, Etsy has been holding €2,000 of my earnings with no clear resolution.

The Issue:

• I updated my bank account details multiple times, and each time, Etsy successfully verified them.
• However, whenever Etsy tries to deposit my funds, the payment fails, and the money is returned to my Etsy balance.
• My bank has confirmed multiple times that the issue is not on their end, and I have been receiving payments from other platforms without any problems.
• Etsy support has been unhelpful, telling me to re-enter my details, wait, or try a different account, but nothing works.
• I’ve contacted Etsy support numerous times, but they either end chats abruptly or send generic responses with no real solution.
• This is severely impacting my business.

  I am unable to access the money I have rightfully earned, and Etsy is providing no real solution. This has been ongoing for more than 3 years now!

  If anyone has experienced this and found a way to resolve it, please let me know. Etsy needs to take action and properly assist its sellers.

  I would really appreciate any advice.

  Thanks!

[JJewellerySuppliesUK]

This is terrible!!  I hope one of the Mods steps in to help out. 

They owe you 3 years interest on €2,000!!

[ThePurplePuppy]

Your money will do this is your CC on file has expired. Check that--even if you think it has not--check it anyway! IF it is not that I would be seeking the help of an attorney at this point and for this amount of money.

[GroundZeroCreations]

Why have you not obtained legal counsel? If it has been three years and you have satisfied all the required legal documents and verification of your identity, then you have a legal case. If the transfers are failing, it is likely some small snag that is not getting completed correctly. Go here and click on your country name and verify that the information provided to Etsy is in the format they require: https://help.etsy.com/hc/en-us/articles/360047217214-I-m-Having-Trouble-with-the-Format-of-My-Bank-f...

[cindylouwho2]

Time to open a dispute with Etsy under section 12, using the instructions in 11.c: https://www.etsy.com/legal/terms-of-use#disputeresolution

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your deposit. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.