Update progress button not working on new orders

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and you cannot move from new into in progress. Anyone else having this issue suddenly today?

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thatregina
Community Manager
Community Manager

Re: Update progress button not working on new orders

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Thank you all for your reports. We've alerted the appropriate team, so please look out for further updates in this thread when we have them.

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thatregina
Community Manager
Community Manager

Re: Update progress button not working on new orders

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Once again, thank you for your reports and the additional details you have submitted. I can confirm that a fix is in place and the issues have been resolved. I'll close this up now, with my best wishes! 

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153 Replies

Re: Update progress button not working on new orders

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Yes, I am. Came here to forums to see if anyone else. Hope it is fixed soon.

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StyliizeBoutique
Inspiration Seeker

Re: Update progress button not working on new orders

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Hi! I have the same issue, however, if you click on the right of the order, so it comes up and you can add a private note etc, there is a box there where you can update, complete order etc.

I hope that helps, Debs

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Re: Update progress button not working on new orders

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Thank you Styliize. While the original button doesn't work your way did! 

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Re: Update progress button not working on new orders

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Me too!

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LeWillowbean
Inspiration Seeker

Re: Update progress button not working on new orders

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Yes, this is happening to me as well! So many glitches happening with Etsy lately. 

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BettysChoice
Inspiration Seeker

Re: Update progress button not working on new orders

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Me too:((

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Route22Designs
Inspiration Seeker

Re: Update progress button not working on new orders

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Happening to me too.

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Re: Update progress button not working on new orders

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The button for saved message replies isn't working either

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Re: Update progress button not working on new orders

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Nor for me

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Re: Update progress button not working on new orders

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came here to see if anyone else was having this problem too...ugh! Happy Monday everyone! 

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Re: Update progress button not working on new orders

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It's very annoying!

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ChestnuttVintage
Conversation Maker

Re: Update progress button not working on new orders

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Happening to me too.

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Re: Update progress button not working on new orders

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The progress button is not working for me as well.

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Re: Update progress button not working on new orders

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Thank you for reporting this - I'm having same problem. I also can't access any of my saved messages (snippets) in messaging - the button just isn't working!

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Re: Update progress button not working on new orders

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I have reported both issues: "Update Progress" and "Saved Replies" buttons not working. Fingers crossed they are both fixed soon.

In case anyone from Etsy is reading this - its happening on the website in both iOs and Windows (my ipad and my laptop)

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Re: Update progress button not working on new orders

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Etsy replied:

After taking a look, I believe this would be better handled by one of our specialists. I'm going to send our conversation to them now, though it may take them a bit of time to reply.

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Re: Update progress button not working on new orders

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Mine is working again now (9pm UK) so hope everyone elses is too!

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ChestnuttVintage
Conversation Maker

Re: Update progress button not working on new orders

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Way round it - open the order by clicking on the order number.  There's then a dropdown top left that says New - next to More Actions where you might update order delivery etc.

Click the little arrow next to New and it drops down and you can select In Progress.

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Re: Update progress button not working on new orders

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Thank you. That does work but I hope I don't have to that with them all for long!

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DollyCool
Inspiration Seeker

Re: Update progress button not working on new orders

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Thanks for posting this! Very helpful as having the same issue!

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Re: Update progress button not working on new orders

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DITTO

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EarthMagicStudio
Inspiration Seeker

Re: Update progress button not working on new orders

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Yes - Hope they fix this one very quickly as can imagine them claiming my order was late and affecting my star seller status!! 

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Re: Update progress button not working on new orders

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Yup, me too. I can't access my snippets either or my customer's email address. Worked fine earlier today.

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Re: Update progress button not working on new orders

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Me too, and I can't access the customer's email address for the courier!

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