If you are looking at the stats on the dashboard, those are the running totals for the NEXT month's star chances. Go back to last month's Orders CSV and look for a late dispatch flag. I had one once that was NOT shipped late, you could even see it via the actual orders page and tracking, but for some reason there was a glitch and it said late shipping. Sometimes that occurs when you buy a label elsewhere and forget to enter the tracking until after the shipping deadline has passed. Like you cancel a label and make a new one, the tracking on that first label is used and never updates. If you correct it later..late shipping even if it was not.
