Unable to send out messages

[JulesTreasureCorner]

So I have been unable to send messages to my customers through Etsy since November 9. I have reached out to Etsy support 3 times by chat and once by phone for this issue. They always tell me the same thing; that a special team will contact me within 48 hours by email. I never get any email. What can I do??

[bohemians]

Not sure what your issue might be, but Etsy will disable your messages if you are sending out too many in a short period of time. They do not want the messaging system to be used as a promotional tool.

[BagmakerSupply]

@JulesTreasureCorner: What, if any, error message are you getting?

[mommawhazelsquilts]

If you are sending messages to those who favorite your items, they are not your customers.

Your actual customers may be contacted thru the email given on your sales.