Unable to complete purchases

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For the past 3 days I have been getting the message "We cannot process your order. Your order total is too low to complete." What this about???? I know that this is happening to others also. 

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Amaradorn
Community Maker

Re: Unable to complete purchases

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What payment method are you trying to use? I believe some of them have a minimum amount.

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Amaradorn
Community Maker

Re: Unable to complete purchases

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What payment method are you trying to use? I believe some of them have a minimum amount.

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Re: Unable to complete purchases

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Same payment method as I always use. I have tried a credit card, debit card and PayPal. Same message with all of them.

 

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Re: Unable to complete purchases

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Check the expiration date of your credit card

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Re: Unable to complete purchases

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Thanks but that is not it.

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BlackCatTheory
Conversation Maker

Re: Unable to complete purchases

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Are you trying to buy from your own store?

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Re: Unable to complete purchases

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Did anyone ever get an answer to this? I'm getting the same message - it's not the payment method that is the problem and I'm not trying to buy from my own shop. 

What's the minimum spend, does anyone know?

Thanks!

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SunnytyDE
Community Maker

Betreff: Unable to complete purchases

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There shouldn’t be a minimum. I bought a digital file for 54 cents a couple of weeks ago. 

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Re: Unable to complete purchases

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Thank you SunnytyDE! I'm in the UK and just tried an order for 56 pence and it worked. 7p and 22p told me the total was too low.

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Re: Unable to complete purchases

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Same thing just happened to me and I realized I had an item that wasn't an instant download and the total of my purchase from that shop was below minimum to checkout.  Once I removed that item, it processed.

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Re: Unable to complete purchases

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@CrystalPalmerOhio there is a minimum order amount set by Etsy in the background. This ensures they get all the fees owing from the sale, even if the seller ends up with nothing. You can't have an order with a negative amount.

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RnDDesignEHT
Inspiration Seeker

Re: Unable to complete purchases

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I was having the same issue just now, and I went through all the items in my cart and I had one item that was $.25 when I removed that item my purchase went through. So check your cart and make sure you don’t have any items, that are extremely cheap 

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Re: Unable to complete purchases

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@RnDDesignEHT: "... I had one item that was $.25 ..." Did you have items from multiple shops in your cart and that one item was the only one from that shop? If so, $0.25 is probably not enough to cover all the fees associated with that purchase.

Don't understand why Etsy cannot include meaningful error messages when something goes wrong.

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