Unable to Verify Bank or Switch to New Bank

[JadeDuckBooty]

It must have been over a month ago that I went and did the reverification of my bank so I can keep getting paid.  There has been no .01 deposit or even any acknowledgement other than...

Your bank account is being verified through Plaid

We'll email you once your account has been verified—usually in 3-5 business days or as little as one day.

Bank details

Pending verification

With Plaid’s secure platform, you can instantly connect your bank account or opt for manual verification. Over 6,000 companies use Plaid to help users safely connect their financial accounts to their apps and services. Plaid commits to never sharing your data without your permission. By clicking “Edit,” you agree to Plaid’s End User Privacy Policy.

And to make matters worse, I am finding no way to cancel that verification so I can try with my other credit union.

Any Etsy folk here able to reset this?  If not, can Etsy just mail the funds being held as a cashier's check or something?  I figure, if you can do that, I can just go ahead and suspend my store altogether until this mess is sorted out.  No point listing anything here if you can't get paid.  Right?  Already have had to send things that were slated for Etsy to elsewhere, and would like to get back to actually selling stuff here again.

[NanaLetha]

There is no way to cancel the verification. Not sure if you used the instant or manual. I used instant which requires no deposit. 

[JadeDuckBooty]

I did the manual verification.  So after a month, with no way to cancel, does this mean my Etsy store is pretty much over and done with?

[JMOldeVintage]

@JadeDuckBooty  - I'm not sure exactly what it is you want to do. However, whether it's to address the issue of not having received any microdeposits, or, you want to change the bank account to which Etsy sends deposits, you will need to contact Etsy.

If no microdeposits, you will need to ask Etsy to reset the verification page for you.

If you want to change the account for deposits, you will need to ask Etsy to unlink your current bank account so you can enter the new information.

If for any reason Etsy sends generic replies to your help ticket, respond to that ticket, that your issue is not resolved. Also, Etsy's customer service to shop owners is backlogged big-time. You will have to be patient while waiting for a human to reply to your help ticket. 

[JadeDuckBooty]

Was hoping someone here may have had the same problem.  Been searching all over, and am not finding a way to contact Etsy directly for help.  That is why I posted here as a last resort.

[NanaLetha]

Your shop is open with listings so I don't understand the problem.

[JadeDuckBooty]

It's open with listings, but I can't get paid.  That's the problem, nearly $80 worth of my money is being held.

[NanaLetha]

@JadeDuckBooty  - Double check your credit card details in your account. Especially the expiration date. That will hold up deposits. 

[JadeDuckBooty]

Thanks for the suggestion, but that definitely ain't it either.  My credit clam is good through September...Should hopefully get its replacement a month or two before.

[JMOldeVintage · Accepted solution]

@JadeDuckBooty - To contact Etsy go to your Shop Manager - Community & Help - Contact Us - Seller - Pick the best option which for your situation would be in the Finances sub-menus.
You may be shown a variety of Etsy help articles, but hopefully you will soon get to the "I still need help" link. Click on that. You will probably see the email option. As mentioned, open a help request & stick with that one.

Your shop is currently open, however, after a certain length of time, Etsy will stop sending you deposits until you have gone thru the verification process. 

[JadeDuckBooty]

Ah, I guess I failed to scroll all the way down.  I knew I had to be overlooking something obvious...

[JadeDuckBooty]

Alright.  Ticket submitted.  Nothing to do now except wait...and get cracking on preparing a fresh batch of stuff to list.  Want to at least have my active inventory back up in the triple digits by the end of the month...

[JadeDuckBooty]

Alright, they got me reset to try again.  Impressive turn around time.  Will try again once coffee is kicked in.  I know better than to do important financial stuff right after waking up.

Thanks everyone for tolerating my whines and helping regardless.