Reactivated Ended Promotional Offers

Several discount codes that I deactivated ages ago were reactivated, and one buyer used a code to make a purchase. I'm honoring the transaction, but deactivated the codes again. 

Labels (1)
Translate to English There was a problem fetching the translation.
1 Like
2 Replies

Re: Reactivated Ended Promotional Offers

This happened to me back in October last year.  When the offsite ads programme began, I de-activated the left-in-cart coupon with 10% off as it was set to run until end December 2021 and I did not want to be hit with an offsite ad fee and a 10% coupon code.  Somebody used that code in October 2022.  Even if I had not de-activated it previously, it was ten months past the date when it was set to expire anyway.  Like you, I honoured the discount, but had to go into settings and de-activate a code which was still active almost a year after its original expiry date, but which had been cancelled sooner by me.  I should have contacted support, but I just could not be bothered, since contacting them is so complicated, and even though it was over 20€ I'd 'lost'.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Reactivated Ended Promotional Offers

Ugh...so frustrating!

 

Translate to English There was a problem fetching the translation.
1 Like
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.