Truffa

[LavandaNaturale]

Buonasera, dalla piattaforma sono partiti dei messaggi chiedendo di verificare la carta di credito, ma mi avete truffato
336,75 euro ed Euro 199,24
a qualcuno di voi è successo?
Non capisco come una società come la vostra
Permetta queste truffe, domani mattina farò
Denuncia alla Polizia e dovrò indicare la vostra piattaforma. Mi sono fidata di voi invece mi avete truffato dei soldi.
Non capisco perché fate questo.
Se domani mattina entro le 8.30 non avrete rimborsato i soldi sarò costretta a fare denuncia alla polizia. Spero sia stato un vostro errore.
In attesa di riscontro porgo distinti saluti.

[UniqueGiftOrnaments]

You got scammed. You need to contact your bank to get your money back.

Etsy will never ask you for money

[VintageRescueSquad · Accepted solution]

You got scammed. It was not etsy that took your money. If you got a fake message (and believed it) that asked you to provide financial information off-etsy, there is nothing etsy can do. Etsy cannot refund the money because they did not take it.

Contact your bank or credit card immediately and report fraud.

Moving forward, read through the forums and familiarize yourself with common scams. If a message is not in the "from etsy" section of your inbox, it is a SCAM.

[LandKbeads · Accepted solution]

Mi dispiace tanto ma Etsy non ha preso i tuoi soldi. Queste persone prendono di mira nuovi negozi che non hanno saldi e quindi il venditore potrebbe non sapere come funziona quando ottieni una vendita su Etsy. Etsy non ha bisogno della tua email perché ce l'hanno già. Etsy non ha bisogno che tu confermi la tua carta di credito o il tuo conto bancario perché ciò è già stato fatto. Per favore denuncialo alla polizia perché è un crimine e loro potrebbero aiutarti.

[ZehOriginalArt · Accepted solution]

For future, any messages that are truly from Etsy will appear in your Shop Manager>Messages in the section named 'From Etsy' which appears third from the top under Inbox and Order Help Requests. If not there, the message is NOT from Etsy even if it shows in your inbox (anyone can send messages to your inbox). This section does not appear in the app, so check your messages on the Etsy site in a browser. There are many scammers online these days and they have been especially targeting new Etsy sellers.

I am sorry that this happened to you. Be careful everywhere online.

[ZenCatPottery · Accepted solution]

@LavandaNaturale  These messages were from people pretending to be Etsy.  The messages were NOT from Etsy.  Sadly, I do not think you will get your money back.

Messages from Etsy will be in you Inbox AND in the "From Etsy" section of Messages. Read this:  https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

More information:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Announcements/Tips-for-keeping-your-Etsy-account-protected/m-p/1401878...

[CraftyCornishMaids · Accepted solution]

@LavandaNaturale 

You need to contact your card provider,

let them know you have been scammed in a phishing scam

Cancel your card, and get a new one.

Depending on the terms of your card, your card may cover this fraud.

It is not anything to do with etsy, you have to contact your card provider.

[LavandaNaturale]

Grazie. La banca ha bloccato tutto. Oggi hanno tentato di farlo di nuovo. Ho bloccato e inserito i messaggi tutti come spam. 

[ZenCatPottery]

@LavandaNaturale  I'm so glad your bank blocked it and you did not lose money.

[CraftyCornishMaids]

That's good news

[AtmosferaDiorama]

Ma come può essere che etsy non sia in grado di gestire la sua propria piattaforma di messaggi ?? 

E' chiaro che il problema è all'interno della struttura, qualcuno che ci lavora dentro.

E' capitato anche a me. Ladri...

[CraftyCornishMaids]

Anyone can send you messages, that is what they are there for, for anyone,

just like you get scam messages in e-mail, that your e-mail provider doesn't pick up,

some get through

....

you need to contact your card/bank, as you went offsite to a non-etsy site, and paid someone you didn't know, money for nothing.

Depending on your card/bank, they may cover fraud.

....

etsy says this under EVERY message

To stay protected, stay on Etsy. Never follow links to other sites, and don’t share contact, account, or financial info with anyone in Messages. Learn how to spot spam.

you can no longer click that message away, so do what it says.

and read - Learn how to spot spam - which says, right at the beginning,  if the message isn't in the "From Etsy" folder AS WELL as the inbox, it's not from Etsy

[AtmosferaDiorama]

the message was from "etsy support", and into the inbox folder...

The true is that you're not able to protect your own platform and your subscribers, or ... the fraud comes from the inside...

[CraftyCornishMaids]

The message has to be in the "From Etsy" folder, as well as the inbox

all messages go in the inbox, only etsy messages are in the "From Etsy" folder AS WELL.

did you check BOTH places?

....

scammers make up names, pretending to be etsy,

like scammers make up names through e-mail, pretending to be your e-mail provider, or electric company, etc.

...

Etsy says don't click on links that take you off etsy, so don't

the fraud is because you fell for a non-etsy scammer

[AtmosferaDiorama]

the whole thing happened INTO the etsy app, not on links outside of the platform

and therefore you'd better check and clean your house, instead of accusing others of getting scammed.

THIS one would be the behavior of a serious entrepreneur, and NOT not discharge the responsibility onto others

[CraftyCornishMaids]

anyone can contact you through messages - anyone

the fact it's the app or through a browser does not matter

a scammer contacted you, the message was in the inbox, not in the "From Etsy" folder

you clicked on links in that message that took you OFF etsy, .... which etsy says NEVER to do
and you paid money to an account you did not know, and authorised it, which etsy also tells you NEVER to do.

You need to contact your bank, and claim the money back as a fraudulent transaction (that had absolutely nothing to do with Etsy)

[ModJuan · Accepted solution]

Hello there!

Just a quick reminder about our community policy regarding posting in old threads. Noticed you recently posted in an inactive thread. We prefer not to revive threads without recent replies. Keeps the forum organized and focused on current discussions, making it more engaging for all.

If a thread hasn't received replies in months or even years, please hold off on posting in it. Start a new discussion for your specific question or topic instead. Thanks for understanding and keeping our community awesome.

If you have any questions about how the Community Forums work, please read our Community Policies.