Tracking orders - errors in indexation - problems that I see in my account

[IgiBee]

First of all, I would like to write that I contacted the support several times in the chat and no one wanted to bother to send info to the technical department. I've been selling it on etsy for a few years and unfortunately for the support team I know when something is wrong.
First point. Orders that are delivered are listed under the in-transit tab. I have over 1,000 orders that Etsy probably can't catalog. Everything is hanging in transit although it has been delivered long ago. Same situation with pre-transit orders. Orders in transit are in the "pre transit" tab.

Another issue that comes up. By clicking on the order number, the order card is displayed - of course - no real tracking! However, the comment "Selected by buyer" appears. There is no view at all for order tracking. I would like to add that so far I have been sending several hundred products a month, always with tracking.

I'm wondering if anyone has a similar problem?

[ArtDollsbyJD]

Please add your location to your shop to make it easier for your fellow sellers to reply with information pertinent to your question.

It is quite possible the Etsy's Aftership cannot track your items.

• "The shipping carrier may not be supported on Etsy. If Etsy cannot process your carrier’s tracking events, you can consider using an alternate carrier."

How to Become a Star Seller – Etsy Help

So chances are the issue may be with the carrier selected.

If you have used Contact us, the normal procedure after receiving a reply email is reply back to that one email saying the issue is not solved.  Opening multiple tickets just means Etsy will ignore at a certain point because they never got a response for the first message.  After a certain time they tend not to respond to the same issue.

Also make sure you are completing the order correctly.  You have only been on Etsy a short time and so having so many may mean you are not filling the order in correctly.  How to Add Tracking and Complete an Order – Etsy Help

[RetroDecorWall]

I have the same problem!