Tracking number on all orders but no Star Seller?!

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Hi

I add tracking to all my orders but last month the .csv download shows I didn't add tracking to five of them. I've clicked the links (in the .csv) and all the tracking numbers are present on the orders. One is from the French post office which is supported. The others are a courier service which I use 90% of the time.  Why would some appear as 'tracked' and only four of them show as 'untracked' even if this French courier always shows as 'no tracking' when I add the tracking number? 

I'm not overly bothered by attaining Star Seller, I have a good customer rating etc but I would like to understand this issue above.

 

Thank you for your time.

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Re: Tracking number on all orders but no Star Seller?!

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Hello there,

In cases like this, the shipping carrier’s tracking may not be supported on Etsy. If Etsy cannot process your carrier’s tracking events, please consider using an alternate carrier. The number being entered may not be the tracking number, or a slight error may have been made in entering the number. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can also check our help center article explaining how to add or edit a tracking number.


Thank you very much!

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Re: Tracking number on all orders but no Star Seller?!

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Etsy uses aftership to track 

aftership only links with some shippers, not all,

they don't integrate with Royal mail

if you google - aftership - you can see who they do link with

... there have been some reports in the forums, that aftership has had a few problems, even with USPS, so they are not 100% either

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Re: Tracking number on all orders but no Star Seller?!

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Not all tracking is recognised!!  Not all countries can get the star seller badge so try not to worry about having it. 

 

 

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Bibolde
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Re: Tracking number on all orders but no Star Seller?!

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Bonjour,

Les numéros de suivi de la Poste française sont acceptés par Etsy. Vérifiez si vos numéros sont corrects et corrigez-les s'il y a une erreur.

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Re: Tracking number on all orders but no Star Seller?!

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Hello there,

In cases like this, the shipping carrier’s tracking may not be supported on Etsy. If Etsy cannot process your carrier’s tracking events, please consider using an alternate carrier. The number being entered may not be the tracking number, or a slight error may have been made in entering the number. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can also check our help center article explaining how to add or edit a tracking number.


Thank you very much!

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