Topseller data incorrect

Hi, 

Could you please check my topseller data?

1 person send me 2 messages, I respond in a quick time to both of them, but the response is only in the second message, to avoid confusion.

So it looks like I didn't response, but I actually did. 

Thank you in advance. 

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Re: Topseller data incorrect

you need to respond to each message, or mark the other as spam.

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Re: Topseller data incorrect

The data is correct, and the requirements clearly set out in the star seller section in shop manager.  It may seem unfair, but that's the way it's been for the duration of the programme - almost a year.

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Re: Topseller data incorrect

This is on your dashboard under SS.

Reply to the first message within 24 hours

Just the first message in the thread counts, not the ongoing convo.

Messages that you mark as spam don’t count.

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