The shipping price got cancelled

[bleuncraft]

I have an international order from France to the USA and the order specified 29 euros for the shipping but then it wrote -29 euros which means the client had the shipping for free and now I'm the one who has to pay it or give a refund.

Why is that happening?!

[CatsWhiskersCurios]

It sounds like you've ticked the box for free US shipping for orders over $35

[CraftyCornishMaids]

@bleuncraft 

You have the free shipping guarantee set up, so orders sent to USA, and bought in USA$ get free shipping

you can turn it off for future

Settings
Delivery/Shipping settings
at the top, choose "USA free delivery (shipping) guarantee - and turn it off there

[vintageNCtreasures]

I'm in the US and it's happening because you have free shipping on the one item for sale.

You either have to pay the shipping cost or refund/cancel the order and explain to the buyer YOU made a mistake, that shipping shouldn't had been free and maybe end up with a unhappy customer.