Stuck in forced vacation mode for 1 month

[MsbCrochet]

Hi,

I created my shop over a month ago. Immediately after I paid my setup fee, I was notified that my shop was suspended because Etsy was unable to verify my taxpayer information (via email and the banner in the Shop Manager). I followed the instructions provided and successfully updated my tax information as was confirmed by a new banner stating, "Good news: We verified your taxpayer information!" However, my shop is still on vacation mode, and I haven't gotten a response to my recent emails or support requests. Any tips on how to resolve this or escalate it to a specialist team?

[JJewellerySuppliesUK]

Hopefully a mod can help you. 

@ModKenneth 

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.