Struggle with verification of business info of an old shop

[dreSSShoescode]

In 5 years, the store has 13,747 Sales
Store data continues to be the same as it was 5 years ago
We pay ourselves all Etsy commissions. We pay all our taxes.
Why Etsy keeps us on vacation for a week.
It's ruining our business.
And we don't get any information from Etsy about what it's about. No one contacts us to ask for documents or any reference if they think it is needed.
We believe that we are a fair Etsy partner and it is fair to have some feedback.

[CraftyCornishMaids]

EU laws have changed, they need more verification than they have before

You say "we" but there is only one owner of the store, even if it is set as a business,

have you put the owners unified civil number in the ADDITIONAL taxpayer ID field

[ModAngie · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email.

As support requests are handled privately, we're now closing this thread.