Store message writing restriction status

[MarbleSinkCo]

Hello, I got a virus on my computer. One night, I received spam messages from about 20 people. When I noticed this, I moved all the messages to my spam folder. After that, I was blocked from sending messages, and my star seller status was deleted. I've been experiencing the same problem for about a week. Etsy says they'll get back to me by email, and my messages are suspended. I opened a case, but I haven't received a response. Is there anything else I need to do during this process? About how long does it take for messages to open?

[NanaLetha]

Receiving messages will not bar you from sending. 

[MarbleSinkCo]

I can receive messages, but I can't reply.

[BagmakerSupply]

@MarbleSinkCo: Do you mean that your Etsy account was used to SEND spam Messages?

[MarbleSinkCo]

Yes, I experienced exactly this, I can receive messages but I can't reply.

[BagmakerSupply]

@MarbleSinkCo: Then as far as Etsy automation is concerned, YOU were sending spam Messages and that is why they muted your Messaging. This means you will receive (but cannot send or reply to) Messages.

Unfortunately there does not appear to a "normal" length of time before your case is reviewed.

There also does not appear to be a published time for how long messaging is muted and based on posts in this forum it can vary.

[NanaLetha]

You will have to contact Etsy Support or just wait it out.

[MarbleSinkCo]

Thanks

[MarbleSinkCo]

Don't you think it's a major shortcoming of the Etsy platform that sellers are left waiting for days without receiving a solution for these kinds of problems? Should there be a more creative and faster resolution system? What do you think?

[luxcrafter]

Absolutely. Unquestionably. Undeniably. Definitely. Indisputably. Assuredly. Incontrovertibly. Incontestably. Inarguably. Positively. Indubitably. Undoubtedly. Unequivocally. Decidedly. Emphatically. Unimpeachably. 

[MarbleSinkCo · Accepted solution]

Throughout this process, I tirelessly continued to upload screenshots of customer messages I couldn't respond to daily via Etsy Help, and I communicated the situation daily through chat. And on the 10th day, Allen from the Etsy team got our shop back up and running by opening messages. I'm so grateful to him. Many thanks to everyone who supported me throughout this process. Marblesinkco Team