Star seller stats incorrect

[Bambeeneez]

On time shipping & tracking stats on my star seller info state that 1 order is missing tracking info. This is clearly incorrect as that order number is listed in my orders as being shipped the next day and has the Australia Post tracking number next to it. 

[BagmakerSupply · Accepted solution]

@Bambeeneez: If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Often recent shipments are not correctly / timely updated. Our experience is that a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and Star Seller auto updates (but not retroactively). There are also reports in this forum that the data may not update until after the scheduled ship by date even if the package has already been shipped.

[SVGRox · Accepted solution]

It's a feature of the Etsy system - sometimes it fails to recognise legitimate order numbers and tracking entry.  You could try raising with Etsy support