KarensHobbyRoom
Inspiration Seeker

Star seller shipping report has some issues

Jump to solution

Aside from the "pre-transit" issue this may be related to the same glitch that is being worked on that I didn't see mentioned.  There are 2 issues with the Star Seller Shipping report:

1. There are missing orders from 3/7 onwards except the 4 orders below with the next issue.

2. I have 4 orders that have a tracking number filled in that are being counted as late shipments because it's not "seeing" those tracking numbers. 

All were shipped well inside of my established processing times of 3-6 days.

3/10/2023 - A customer had 4 separate orders in one day with an expected shipping date of 3/20/2023. I filled all orders and shipped in 1 package on 3/14/2023 and copied the tracking number from the one I purchased the Etsy label to the other 3 orders to complete them.
Those 3 are showing a ship by date of 3/14/2023 and "Shipped on Time" as No.

3/13/2023 - Customer placed an order and I purchased the appropriate label I needed from another shipping site. I completed the order and filled in the tracking number on 3/14/2023.
This order is showing a ship by date of 3/14/2023 and "Shipped on Time" as No.

Labels (1)
Translate to English There was a problem fetching the translation.
1 Like
1 Solution

Accepted Solutions

Re: Star seller shipping report has some issues

Jump to solution

Hello @KarensHobbyRoom,

 

After checking in here, we can confirm that you have 100% for the On-Time Shipping metric. Please know that when you shipped an item early without changing the ship-by date, the order may be updated on your Star Seller on or after the stated shipped date.

 

Thank you very much!

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
2 Replies
NanaLetha
Inspiration Maker

Re: Star seller shipping report has some issues

Jump to solution

Try contacting Etsy support for help.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Star seller shipping report has some issues

Jump to solution

Hello @KarensHobbyRoom,

 

After checking in here, we can confirm that you have 100% for the On-Time Shipping metric. Please know that when you shipped an item early without changing the ship-by date, the order may be updated on your Star Seller on or after the stated shipped date.

 

Thank you very much!

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.