Star seller messages are miscalculation

[Jaydlins]

Can someone tell me is there is something wrong with calculations in the star seller dashboard?  

The message rating is absolutely incorrect.  I have one (1) late response and it is calculating at a 92.  This is not a possibility. lol.  Could Etsy just be having a glitch?

Thanks

[NanaLetha]

Download a CSV for your messages so you can see which ones are bringing you to 92%.

[BlackCatTheory · Accepted solution]

I suspect you have had 12 messages in the last 3 months (Oct  Nov Dec if you are talking about the upcoming Jan badge - Sept Oct Nov if you are talking about Dec badge) and one not responded to results in a 92% rating (11 divided by 12).

[Jaydlins]

No. I have had twelve message since I opened my shop period.  I rarely receive a message because my shop is pretty self- explanatory as to the craft I do and the items I create, and the way that I give multiple choice right on the menu.  People generally do not need to contact because of that.   So, it will take a year to get this back up--I feel that is remarkably unfair.  I work to hard for that.  

I am an honest person or I would just go have a few of my friends message me to bring those points up.  But I am not that way.  So, I feel that this is seriously going to keep my Star seller status that I had, in the dark for a year.

[mommawhazelsquilts]

It takes 19 answered messages to counterattack that 1 unanswered message.

[BagmakerSupply]

@Jaydlins: And remember when you look at the applicable CSV file (as recommended above) that only the FIRST message of a NEW THREAD counts. Also, the messages are not included in the calculation until after the 24 hour reply window has passed.

[EccentricHandbags]

Can you still reply to the message or send it to spam?

[BagmakerSupply]

@EccentricHandbags: Your question was answered on https://community.etsy.com/t5/Technical-Issues/Star-seller-ratings-for-a-small-seller/m-p/140631853#...