Star seller data incorrect

[SudsInTheBucketCo]

Hi! Does anyone know how to correct star seller data that's incorrect? It shows my message response rate is 86 percent when if you click on the messages I have responded to them within 24 hours. This has prevented me from being a star seller for the last few months and now for June as well. Any help would be appreciated:) Thanks!!

[SugarTaffySoap]

@SudsInTheBucketCo Are you able to download your message history to see what's going on?

[BagmakerSupply · Accepted solution]

@SudsInTheBucketCo: Have you checked the applicable CSV file from your Star Seller page to see which message(s) Etsy thinks you answered late? As you look at the file, remember that it is in UTC (not your time zone), includes only the first message of a new incoming thread (all that counts for Star Seller), and probably does not include messages where the 24 hour reply window has not yet passed (even if you have already replied to them). Depending on when the file was updated it may be a "day behind".