Star rating system

[ElegantArtifacts]

My customer left me 5-star ratings on all purchases but one shows up with only 1 star which has impacted by Star Seller status. I contacted my buyer and he was shocked and wanted to know  how to fix this. I sent him a screen shot showing only 1 star but neither he nor I know  how to change this to the 5-star rating he intended. Can someone please help me with this? Thanks!

[PlatypusDream · Accepted solution]

To edit your review on Etsy.com:

1. Go to Your account, then Purchases and reviews.
2. Find your order.
3. Select Edit review.
4. When you're finished, select Submit Review.

https://help.etsy.com/hc/en-us/articles/115013197687-How-to-Leave-a-Review-on-Etsy

[ElegantArtifacts]

Thanks so much for your help. Now if only I can get Etsy to correct my statistics.

[MWReclaimed]

Good luck with Etsy doing anything to actually help you.   They only collect fees, that's it.

[SugarTaffySoap]

@ElegantArtifacts   I see 14 five stars if this is the same person you refer to. I'm guessing he edited his one star review?

[ElegantArtifacts]

Thanks everyone for your replies - now does anyone know how to get Etsy to correct the stats? Seems as a seller there is no way to reach help. i've tried all the usual ways but get no response and there seems to be no seller support by phone anymore.

[MWReclaimed]

I've never had Etsy help correct any of their issues.  It is a difficult site to navigate especially for buyers who do not always use it.  And then if they make a mistake, good luck getting any response and or help from Etsy.  The customer service in chat tries to help however they are unable to do anything.

[ModKenneth · Accepted solution]

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