Star Seller

[MHeathArt]

Hi

I worked very hard to get star seller and had a review where the buyer said the postage company had ripped the envelope (he didn't message me first sadly) I lost my star seller the next month.

Now all kinds of caveats have been put in by Etsy - sell 5, sell over £200 to get it back - I messaged Etsy to ask why I had lost it really as it wasn't my fault and if the buyer would have reached out I would have sorted first.

She replied it was nothing to do with that and said that because I hadn't responded to 2 emails out of 112 within 24 hours.  I checked and they haven't so I asked again - she then said this"Your badges were removed because your account was limited"

Then I asked why she didn't really answer then said "Congrats! You earned the Star Seller badge!"

You earned the Star Seller badge

x says: Rest assured, you have already eraned the star seller badge

x says: but I haven't got it now have I?

x says: Yes

I then said  it doesn't say so on my platform

and she ended the conversation 

I am beyond frustrated now - as the conversation made no sense at all - and it still says I haven't got star seller so what is going on? anyone....

There is no way to escalate this whatsoever is there? 

[CappuccinoLace]

You have none of the mini badges, which suggests you didn't make 5 sales or didn't get £200 worth of sales in the last review period (June July and August). These are the first 2 metrics you have to meet. (It used to be 10 sales, they lowered it to 5). If you don't meet these, you don't get a chance to be SS.

You only had 1 review in the last review period (June July and August) being a 4 star = 4.0 average

[WitticismsRus · Accepted solution]

@MHeathArt 

"Now all kinds of caveats have been put in by etsy..."

Those caveats have been in place since star seller started. In fact, they adjusted them a bit since it started. It used to be 10 sales and they reduced it to 5. As mentioned above, you have to reach those minimums first (5 sales and $300) to be eligible for the star or individual badges.

As far as the conversation with support goes...it sounds like you did a live chat? If so they are just a call center and work with a script and very often give incorrect and/or conflicting information. It can be very confusing and frustrating for sure. Oh and yes, they will just disconnect and end the conversation even if it isnt finished.