Star Seller

[Patzbag]

I was kicked off Star Seller because as I was having a conversation with a repeat customer, she messaged me twice on two new threads.  I didn't answer on those threads, but immediately answered on the thread we were previously using.  This is so irritating.  So, for 3 whole months, I am not a Star Seller because of these two messages!  My response rate has ALWAYS been within minutes, or at most (on weekends) a few hours.  I've been on Etsy for almost 13 years.  This just irritates me so much.  And then the little notes that come up about how "you're almost there!".....it's quite infuriating when I KNOW that I had a wonderful response to this customer, yet I'm being punished for 3 months.  

[CatsBeadKitsandMore · Accepted solution]

You have to answer all new messages even if they are from the same buyer but in different threads or you can send them to spam.

[Patzbag]

Thank you!  I appreciate the reply.

[Patzbag]

Not realizing how this forum works, I just looked up other complaints like mine.  Then I saw that Etsy is now combining the message threads for the customer interaction.  

Lesson learned!  I'll be more careful from now on..Thanks!

[NoFrogsAllowed]

@Patzbag 

Go back and spam those messages.  It won't do anything for August, but it might save SS for September and October. Wouldn't hurt to try.

[TonsOfPaper · Accepted solution]

Hello there,

Since all incoming message threads count towards your Response rate, we'd recommend replying to duplicate message threads with a response along the lines of "I'm responding to all questions in the original message thread." This will help to keep correspondence in a single thread. Just be sure to respond to each thread within 24 hours so that they count positively towards your score.

We understand that multiple or duplicate message threads can be challenging to manage. To help with this, on June 30, 2022, we introduced a new-and-improved Messages experience that will start to combine messages from the same buyer into a single thread. You can learn more about that and some other exciting changes here.

Thank you very much!