Star Seller unfair

[JahnaVashti]

I am normally not one to complain about Etsy, but... I just want to share that I missed TWO messages by a little over 24 hours and lost my star seller badge for November (the most important month of the year). I have a 100% shipping rate and a 5.0 review average. How did two late responses yield a 94% average? The two I was late on were two different people who wanted me to share a hi res file of my art for FREE to promote their event / business. I took long because this request make me sick to my stomach. Next time I will just mark them as spam. I have worked SO HARD getting back to my actual customers on time, and trying to run my business alone. Not just on Etsy. I have my website, and my wholesale business which is a higher volume than Etsy. I'm also a mom and damnit I am worn the hell out. I didn't deserve this. 
Thanks for listening. Rant over. Have a great season y'all 

[stuartroadvintage]

I understand your frustration, but your work is amazing! I'm sure you'll continue to get sales without it.

[2di4jewelryoriginals]

You have a very successful shop, congrats! Star seller is just a fancy, meaningless badge, doesn't make a difference with sales. 

[BagmakerSupply]

@JahnaVashti  :  There is no evidence that being (or not being) a Star Seller has any effect on a shop's sales. Etsy is test and data driven and if they could prove that being a Star Seller increased your sales they would be shouting it from the proverbial rooftops.

[roseebv]

Same here, it is so unfair. There was 1 message that it got send duplicate by a nice customer who is not very tech savvy so she kept accidentally sending the same order request. I did answer it twice, but didn't see one. Then they said that the number of emails to count was until Oct 31, well not really now they say minus 3-4 days. So even though if they had counted until Oct 31 I would have had the badge, due to their admittedly flawed system they took it away. And after all these fees increases and mandatory ad fees, oh please that was the cherry on top I didn't need. So I am OFF to greener pastures, at Shopify, set it up in 6 hours, done and done! goodbye Etsy slavery crazy fees. Good riddance.