Star Seller qualification criteria

[Allfortheloveofjunk]

How frustrating! I thought I was there but then a look at my badges shows a reduction in my shipping and tracking info for September putting me on 94% instead of 95% because two orders had no tracking info. However, I know this is not possible as I send tracking info on ALL my orders so can anyone explain this anomaly? 

[AnniebelloPaper]

check that the tracking numbers have been entered and then contact Etsy.

[Allfortheloveofjunk]

How do I contact Etsy? I have just read elsewhere that someone had a 'long converstation with support this morning' but all I ever seem to do is go round in circles with FAQs and advice forums. A contact email or europe based phone number would be very much appreciated. Regards, Jill

[secondarycreations]

Have you tried Shop Manager>Community & Help>Contact us?

[BagmakerSupply]

@Allfortheloveofjunk: Check the appropriate CSV file to see which orders thinks do not have tracking or were shipped late. If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order.

Have the packages been scanned? Our experience is that a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status.

[PrimFun]

Which courier did you use in France?  There have been issues with one carrier not being tracked by Etsy?  Not sure which one but there were posts a few weeks back asking about this.

Did you enter the tracking number on the same day that you shipped the item?  When does your carrier scan?  That can be another issue.  If the carrier does not scan within your processing time frame, Etsy has said that those items do not meet the criteria.   

[Bibolde]

Regarde quelles expéditions n'ont pas été prises en compte et vérifie que tu as correctement saisi le numéro de suivi. Une piste...

[SugarTaffySoap]

@Allfortheloveofjunk  chat support cannot help you. They will just refer you back to the forums. There's so many threads on this topic that  etsy staff has been closing threads like yours, since it's not a technical issue. 

[Allfortheloveofjunk]

I'm beginning to realise this. Well, thank-you at least for YOUR support! After a very dissatisfying 30 mins with the Etsy support computer bot yesterday I was assured they were referring my 'case' to a more technical agent and that they would contact me if they found an erro on their part! I won't hold my breath! It seemed to me that this whole Star Seller lark is a way of making mor emoney for Etsy (buy their shipping labels to resolve my problem etc etc). But we get drawn in don't we! TBH I'm not going to waste anymore time and will try to ignore it all. We'll see! In the meantime, good luck with your shop and thanks for your advice. Jill.