Star Seller not given

[BelleandFoxDesigns]

I've been waiting to get my star Seller badge this month and everything was fine up until a few days ago. I checked today and it says it won't be rewarded due to late response to a message. The only message I didn't respond to was a fake scam message that I posted about on the forums. After reading in here it sounds like Etsy don't change the reward after its given and this seems really unfair, especially after they make so much money off our sales.

[Arcalliq]

It is not a technical issue. Etsy system does not read messages so they don't know what is or isn't scam.

you need to mark any scam messages as spam

[BelleandFoxDesigns]

Oh it's just the same type of thing happened twice before and the messages were flagged by Etsy so I assumed this was the same.

[GieseDeseiGns]

If you use the app, then you need to use a browser to deal with putting spam in the spam folder, as you cannot with the app. If you just figured it didn’t need a response, all incoming messages need to be dealt with no matter where  or who they are from.

[BelleandFoxDesigns]

Yeh I do mainly use the app so will fix that, thanks

[BagmakerSupply · Accepted solution]

@BelleandFoxDesigns: The Star Seller metric for messages is very simplistic and binary - either you replied to (or marked as SPAM) that first message of a new incoming thread within 24 hours or you did not.

A controversial workaround : if the unanswered new thread is not a Help Request, at least for the time being, it appears that marking an unanswered new thread as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two (but not retroactively) if the original message was within the current star seller period. Note that subsequent messages from that account may go directly to the SPAM folder.

Unless something has changed recently, you can only mark a message as SPAM using the buyer app or a browser, the option is not available in the seller app.