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KnKsKreations · ‎01-02-2024

[This content has been removed by Moderation. We ask that you please review Section 1, Item 1 of our Community Policies before posting in the Forums.]

PS: The message in question did not come from Etsy, and we have already actioned the account attempting to impersonate admin.

I can not seem to figure out how to respond and what to respond with. I ha e used my email and says not a registered user name. Did my store name same thing.

KellysMagnets · ‎01-02-2024

This is a scam. Mark as scam & delete.

OmasFabricStash · ‎01-02-2024

Looks like Etsy closed their account before you had the chance to reply and now they won’t be able to empty your bank account.

BagmakerSupply · ‎01-02-2024

@KnKsKreations: The "The username you have entered is not a valid Etsy user" message almost always means that the account has been closed (either by the person or by Etsy - in this case probably the latter). Just in case, try to mark the message as SPAM (at last report you cannot do that using the seller app only a browser, even your mobile browser, or the buyer app).

ZehOriginalArt · ‎01-02-2024

You are fortunate that Etsy closed that account before they scammed you. For future, any messages that are truly from Etsy will appear in your Shop Manager>Messages in the section named From Etsy which appears third from the top under Inbox and Order Help Requests. If not there, the message is not from Etsy. *This From Etsy section does not appear in the app, so check your messages on the Etsy site in a browser*.