Star Seller is reflecting missing tracking information

[DKDDesignandDecor]

I submitted manually for an USPS shipped item. The item was shipped the next day of the order placed. Well within the time frame provided. I had to manually enter the tracking number. The star seller did not recognize and says my order is missing its tracking information making me no longer eligible. I have maintained 100 percent in shipping since day one. What do I do!?

[NanaLetha]

You only need 95%

[BagmakerSupply · Accepted solution]

@DKDDesignandDecor: Make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Have the packages been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available. An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.

You have three days (might literally mean 72 hours) to update the shipper and tracking number from the time you mark the order as completed https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-?segm...