Star Seller dashboard saying missing tracking #'s but All of my orders have USPS tracking #'s

[fabricfetish]

So yesterday it said I had 16 orders that didn't have tracking.  I downloaded the Order History and all the orders that say they do not have tracking on the Excel doc, when you go into the actual order it has tracking.  I contacted Chat and they said there is probably just a lag and to see if it corrects it's self overnight.  So this morning I looked and I now have 7 orders (different from the 16 yesterday) that say they do not have tracking when they actually do.  I ship USPS via Pirateship.

Is anyone else experiencing this?  Is this some sort of glitch? Thoughts?

[Adorabilities]

Were the 16 corrected overnight? I don't know what could be happening, but at least it's sorting itself out, maybe. 

[fabricfetish]

Yes, the original 16 are good today but I just have 7 new ones today.  I searched the forums and found a similar thread where someone said it is because there is a lag in the CSV file but I have no idea what that means or if I can fix it? I am hoping someone will have more info.

[BagmakerSupply · Accepted solution]

@fabricfetish  :  Often recent shipments are not correctly / timely updated. Our experience is that a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status.

[fabricfetish]

Thank you for your reply.  Do you know if this something new?  I have never not had 100% in the Star Seller and I look at it a couple times per week.

[BagmakerSupply]

As far as we know, it has always been like that - although according to some other threads there seem to be additional issues with shipped status updating (on the actual order) correctly since the 22nd which we have also seen on a few orders.

[sarahsmemory · Accepted solution]

I was having a similar problem.  This is the response I got from Etsy...

"The star seller dashboard updates daily. For tracking, if a tracking number was added, it will only be valid once there is a tracking event that is showing on Etsy. Once the tracking events show already it will be reflected on the star seller dashboard after 24 hours."