Star Seller Tracking Incorrect for Message Response

[rootedfolk]

Our most recent Message Response sheet stopped on the 22nd of October and we responded to two people on October 30 & 31 which would have brought us to 94.7% which should be rounded to 95% to and given us the Star Seller for communication. 

[BagmakerSupply]

@rootedfolk: Two possible answers - were both of the messages the FIRST message of a NEW thread? And based on our analysis of the CSV files, it appears that messages are assigned to the month that the 24 hour reply window ends (not when the message was received or answered) and orders are assigned to the month that they are scheduled to ship by (not when they were placed or shipped). Also dates are determined by UTC not the sellers timezone.

[audreytherese]

Also, last I knew, Etsy doesn't round up like you learn in normal math. If you're actual  average was 94.7%, they would mark it as 94%. 

[DesertChains]

Rounding is Down. You have to reach 95%. 94.7% doesn’t meet the criterion. It’s close, but not high enough to qualify.

[ArtDollsbyJD]

The messages on the 30th and 31st don't count for the November badge.  They appear for the December badge.  Etsy works on UTC time and there is a cutoff at the end of every month. 

And yeah, Etsy rounds down not up.  

[CarpetCollectionAU · Accepted solution]

Depending on the time a message was reseived in the Shop's timezone campared to UTC, Messages received on 30/31 day of a Month may be attributed to the next Month because Etsy uses the whole 24 hours as the "starting point". This is intentional and designed to ensure people who receive a message which does not require a response until the 24 hours have expired and this takes the deadline into the first day of the next Month are not disadvantaged by counting the messages in the current Month.

Shipping can be even more "stetched out" as an Order received on 27th day of a Month with a Processing timeframe of 3-5 days will be attributed to the next Month as the Seller, in fact, has until 01-02 of the following Month to ship and still be within timeframe.