Star Seller Stats not Calculated thru Dec 31??

[VintagePatchesBadges]

Dear Etsy, Why did you change the Star Seller end date? My stats ended December 23 instead of December 31. As a result of not counting the rest of the month, I lost my Star Seller status. This is frustrating after a busy holiday season. If you are going to change your own rules, please at least let sellers know. 

[GieseDeseiGns]

They usually end a few of days before the end of the month. This is because of when an item will ship goes into the following month, so there is no way to know if that order is completed, so cannot be counted as part of previous month. 

[BagmakerSupply]

Yes - they say all messages within the three month period but haven't you noticed that that do not specify anywhere if they use the message date time, the response date time, or the closing of the 24 hour reply window (which appears to be sort of the case). Our guess is that it is in fact when they run a periodic update for messages that are past the reply window and if that update occurs after the end of the month, too bad. There is probably an equivalent ambiguity for orders - they seem to be based on the later of scheduled ship date or first scanned date. And they don't clearly indicate that all dates and times (and subsequently the stats) are based on UTC not the shop's time zone.

[TonsOfPaper · Accepted solution]

Hello @VintagePatchesBadges,

We've double-checked your Star Seller for the previous review period, and we can confirm that the next message you've received after December 23, 2022 was on December 30, 2022 04:57 UTC. Please know that messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

Additionally, when calculating a seller's Star Seller status at the end of the month, we use UTC, not the seller's local time zone. This may be confusing because the messages and shipping CSVs are converted to a seller's own time zone, but the cut-off for reviews and shipping details to be considered in a seller's status is 11:59pm UTC on the last day of the month.
 

Thank you very much!