Star Seller Response Rate

[PatternsFromOz]

Not happy that I'm losing my star seller badge because I did not reply to a message in the correct way.

I repliec within hours of the person leaving the message.  Somehow, I have started a new thread with the way I responded (not sure how), so the original message is marked as not having been replied to.

Star Seller needs a manual "over-ride" for errors like this.

My Star Seller ranking has been ruined (because I do not get many messages a single reply hurts me badly) even though I can show that I replied within hours.

[Stitchnquilts]

This happened to me when a buyer wrote asking to cancel an order.  I responded on the canceled order form.  Not happy!

[BagmakerSupply]

Etsy is now putting a blue text warning / advisory on those messages they consider to be a "new message" but should semantically be called a "new thread".

Cancellation requests must be replied to in the actual message - replies using the cancellation form do not count as a response.

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period. But be aware that doing so may cause other messages from that account to do directly to the spam folder.

[sarahsmemory]

I set up 'auto-reply" on my messages to help keep this from happening.

[TonsOfPaper · Accepted solution]

Hello @PatternsFromOz,

Messages from the same buyer will now be consolidated into fewer threads. However, when a buyer reaches out via the Help With Order request, a new thread will be created wherein you'll need to respond to the exact message thread. These types of message threads need to be responded to in 24 hours to be counted positively toward your Star Seller score. New threads will now have notification badges showing if a message is a buyer’s first time contacting you, or a new help with an order request. 

For more information about this, you may check out the Message Response rate section in this Help Article.

Thank you very much!