Why are customers being told an item is sold out when they place their order??

I have had several customers over the past month contact me and say that Etsy is telling them that an item is sold out and not available when they purchase it. The items ARE in the shop and the customers have purchased them but then getting very confusing information from Etsy. It sounds like they may be asking customers if there is something else they would like to purchase since that item is sold out which is NOT TRUE.

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
2 Replies

Re: Why are customers being told an item is sold out when they place their order??

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Why are customers being told an item is sold out when they place their order??

@ScrubHeads: There are quite a few threads in this forum on your exact issue - if you read through them you will see that there appears to be no resolution yet.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.