Star Seller - Messaging Response Rate Not Updating

[lilyfrankjewelry]

Hello,

I have been messaging my sellers all of December on time. I missed two messages within 24 due to a holiday trip, but since then I have been within the time frame of 24 hours. My dashboard has not been updating. Today I messaged customer support again with the question of why it isn't updating and the rep sent me a spreadsheet of messages she had on her end. There was only one logged for all of December. Some of the messages in November were missing. 

Can anyone help me? Thank you and happy holidays

[NanaLetha]

I have been messaging my sellers all of December??? Exactly who are you sending messages to?

[lilyfrankjewelry]

meant buyers or potential clients

[BagmakerSupply]

@lilyfrankjewelry: Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

[mommawhazelsquilts]

You had 2 that you didn't answer within 24 hours?  That will take 19 answered for each one of those to get you to 95%.

[lilyfrankjewelry]

yikes!