Star Seller Messages

[baileybeangraphics]

I lost my star seller badge this month. It says that I had not responded to all of my messages within 24 hours. When I looked at the csv, it is missing a few messages from November. Do they just pick and choose which messages get picked? i don't understand why I lost my status. 

[BagmakerSupply]

@baileybeangraphics: Only the FIRST message of a NEW THREAD counts for Star Seller and is included in the CSV file.

[baileybeangraphics]

There are two messages in november that I responded to from new users about my shop but they weren't included. 

[PrimFun · Accepted solution]

What date are they?  The last two days don't count for December.  They will count only for January. 

But those won't affect.  Are there other messages from Sept, Oct, Nov. from that CSV?  Not the current one for January SS.