Star Seller Message Response

[Magpiesapricotroses]

I really do not understand the rating I get for message response.

Ever since "star seller" started, it states that 1 meassage got an answer after 24 hours.

This has NEVER, (& I can't stress that enough) happened.

Every month I check, every month the same thing happens.

Could it be because of time differences?

Its driving me crazy.

[GieseDeseiGns]

Yes, it probably is the time, Etsy goes by UTC, they do not go by the time where you are located.

[BagmakerSupply]

@Magpiesapricotroses: Have you checked the applicable CSV file available on your Star Seller page to confirm which new Message threads Etsy thinks were unanswered or answered late?

When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not.

[CraftyCornishMaids]

you have 24 hours to reply, whatever timezone etsy works with.

If you download the csv, you can see which one etsy thinks you missed