Star Seller Message Rating - Missing a New Message (Responded to) From Jun-30-2022

[MythRoansDream]

Greetings!

Yesterday evening, Jun-30-2022, I received a new Etsy Message from a potential buyer, one who I had not been interacting with before. She asked a question that I was able to answer yesterday.

Today I see that her message is not recorded in my Jun-2022 Star Seller stats. Might not be an issue in general, but this time it is. I think her message might well have brought my message stats up to the 95%.

From what I can see, because that one message was not recorded in my Star Seller stats for June, I did not make Star Seller status for July.

Please contact me concerning this.

Sincerely,

Lisa

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Etsy Shop: MythRoansDream.etsy.com

[NanaLetha]

Etsy will not respond to you in the forums.

[MythRoansDream]

Puzzled here. From what I read within the Star Seller info I was supposed to report technical issues with the Star Seller program here. If not here, then where do I turn to for help with this issue?

[Adorabilities]

The last few days of the month are often not calculated for the badges. It's worked that way since the program started. I'm sure this affects many sellers each time.

[hbhill]

Are you able to use the chat feature? I get quicker responses thru chat. 

[JackisJustVintage]

I can see the last day not counted, since you do get 24 hours to respond. This could be a mark against someone who gets a message and responds within 24 hours, but it has rolled to the next month.  Both including and not including the last day, can be an issue.

[HazelsSewingSupplies]

@MythRoansDream 

It's not likely that 1 response would have made any difference - you would have to have 19 answered responses during the 3 month period.  For shops that don't get a lot of messages, 19 is hard to get in that amount of time.

Other than messages from friends, I probably don't get 5 customer related messages over a 3 month period.