Star Seller Information Incorrect

[NorthernPossessions]

I have a ding for not responding to a message in 24 hours, but I did. It was an order I placed and requested a cancellation. The seller messaged me and I responded. 

Two Errors: This was not a message in regard to my shop. I was the buyer.  I initiated the message by canceling an order I placed. Not seller related.

[Adorabilities]

It doesn't matter if it's buyer-related or seller-related, you have to answer each and every new thread. 
That's the way it's always been. You're not alone in this situation, by far.
If you did actually answer all the threads, the CSV might take a couple of days to update.

[BagmakerSupply · Accepted solution]

@NorthernPossessions: Probably everyone in this forum can sympathize with you as you will see by the innumerable threads about the exact same issue in this forum. Etsy has been very clear and consistent about messages / convos from the very beginning of the Star Seller program. The Star Seller metric is that the FIRST message of a NEW thread must be replied to within 24 hours. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules. Subsequent messages from the same account (a buyer may have multiple accounts) are supposed to be combined into a single thread.

Help Requests always start a new thread. By the way, if you are creating a custom listing based on a new thread, you still need to reply to the message. Etsy is now putting a blue text warning / advisory on those messages they consider to be a "new message" but should semantically be called a "new thread".

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period.

If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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