Star Seller Didn't receive my Shipping badge - 98% On Time Shipping

[JefesHorns]

I had 98% on time shipping but didn't receive my badge this month, I only got the rave reviews badge (which we always have). 
Anybody else NEVER gotten the requirement for the message response badge?
The only reason I've never been a star seller.

[BagmakerSupply]

@JefesHorns: Have you checked the appropriate CSV file to see which messages Etsy thinks you have not answered in a timely manner?

[CraftyCornishMaids]

the on time shipping, and the message csv's, will show you which ones etsy thinks you have missed

I don't have the message badge on my other shop, as I didn't have any messages

[HtoHdesign · Accepted solution]

Hi There!

Your October star seller badge is for the review period July 1–September 30, 2022, please make sure to check the previous review period for the breakdown. You can download the CSV for shipping and message score. Learn more about becoming a star seller here.

Thanks!