Sold out listings going to Inactive instead of Sold Out

[TheCozyHoneycomb]

Recently, I've had three sold listings go into "Inactive" instead of "Sold Out". They are set to auto-renew but I don't want them to renew. If I try to edit them to change them to "manual" instead of "auto renew", it wants me to pay 20 cents to relist it. 

I want the listings to be in the "Sold out" section and not renew. Am I overlooking something simple or is this an actual glitch?

Edited to add I discovered how to change them to manual renewal so they won't renew, but when I sell out a listing I want it to go to sold out not inactive. It seemed to be working that way for most of the time I've had my shop open and has only recently changed.

[TheCozyHoneycomb]

Is anyone else having this issue too? With a listing selling out and going into inactive status instead of sold status?

[Amaradorn]

If you have a quantity of more than one the listing will renew automatically and charge you the listing fee.

The auto-renew function is for when the listing expires when it hasn't sold.

Could be that the sold listing renewed but then the Etsy bots have deactivated it. Does it say 'Deactivated by Etsy' on the listing?

Which listing was it?

[TheCozyHoneycomb]

Just noticed your question about which listing. It has happened to all four of my recently sold out listings in the past week or so. A glue pen refills, some precut quilting cotton, and an EPP starter kit.

[TheCozyHoneycomb]

The problem is with listings that are selling out. The listings that are a problem all had one left available, then they sold out, and are now in my inactive section with "0" quantity. Nothing has "deactivated by Etsy" noted.

[Amaradorn]

Must be a bug

[TheCozyHoneycomb]

I was able to reach Etsy support through chat but the only conclusion was that it's related to an inventory sync tracker I recently set up called Sumtracker, and they said to contact Sumtracker for help. Which is confusing when it's an issue only on Etsy, but I guess that's what I'll have to try next.

[BagmakerSupply]

@TheCozyHoneycomb  :  Wish you had said initially that you are using a third party inventory manager - would have speed up an answer. The three listings were all sold off Etsy, correct.  The Etsy API that all integrations must use does not allow for marking inventory on hand to 0 (zero) or to mark an item as sold out. The only choice for the integration is to deactivate the listing.

[TheCozyHoneycomb]

The listings were all sold on Etsy. I haven’t launched my website yet. I’m working on it but it’s not live yet. 

I would expect, once it’s live, that if I sell out on my website it would move to inactive on Etsy. That makes sense.

But I don’t understand why listings sold out on Etsy directly aren’t going into the sold out section. 

[WNYTradingCo]

We had a similar experience. We sell vintage, and there is only ever 1 of any item. About a week ago I noticed that someone had "favorited" an item that had been sold long ago. Didn't think much of it, as I don't put much stock into "favorite" status anyway. This morning I see that another item that had been sold months ago has been "favorited." Not active on social media.

I haven't fiddled with any of my status settings, and while I guess I'm grateful for any activity, I'm wondering about bugs. Anyone else run into this situation?

[NoFrogsAllowed]

@WNYTradingCo 

They probably saw the item in someone else's favorites and faved it there.  

[EDCCollective]

Getting favorites on sold out listings is not new and probably happens as NoFrogsAllowed stated.

That is different from a truly sold out listing going to inactive.

@TheCozyHoneycombI suspect your problem does have to do with the third party inventory manager and if they can't fix the issue on their end then I would disable it until you have your website up. It sounds like you may have an issue with that app however even after your website is up if they can't fix your issue now though.

Do these items in question show under your sold items in your shop?

[ClarabellasEtsyShop]

@WNYTradingCo 

Your sold items are available for viewing.  Sometimes people will look at one of your sold items and they favorite it because they hope it will be available again and they want to purchase it later if so.  If you do not want your sold items to be viewed, go to "Settings" on the left, then "Shop Options" and farther down, "Sold Listings."  You can choose whether shoppers can see them or not.  

[WNYTradingCo]

Thanks to everyone! Your explanations make perfect sense, as usual. It's so much easier to blame a "bug" than to admit how hopeless I am with technology. I'm trying, tho' LOL.

[TheCozyHoneycomb]

I’m not able to @ on my device but this is in reply to @EDCcollective 

Thank you! I was eventually able to get Sumtracker to understand the problem and they’re looking into it. 

the listings appear when you click “sales” but when you click the listing there are no details. 

I might be able to work around the problem by setting everything to manual renew instead of auto. It’s still kind of confusing for truly sold out items to go into inactive when they aren’t coming back, but at least that way they won’t renew. With that option I just worry about the glitch I’ve heard about with Etsy changing manual to auto renew. Does anyone know how common that problem is? 

[BagmakerSupply]

One thing that we have noticed is that if you renew an expired listing from the Listings Page, there is a checkbox that defaults to "auto renew".