Sold Items Being Mysteriously Sold Again

[CypressJunction]

Over the past couple of days, I've sold 5 previously sold and inactive items with no inventory.  Thankfully, my customers have been gracious.  A few accepted substitutions and the rest were refunded.  I'm sure it made them question the integrity of my shop.  I have reported the issue via chat and was told by the rep that it's a known issue but she could not provide a resolution date.  That satisfied me until I just had to refund another "phantom" purchase today. Settings appear to be correct.  All items are either showing inactive with no inventory or with the listing deleted altogether.  In fact, I haven't seen the items that were sold today for several months because they don't exist in my listings - inactive or otherwise.  Has anyone else experienced this issue?  If so, can you offer a possible solution that I haven't tried.  I hate disappointing new customers and wasting time.  TIA

[DKVintageandBeyond]

Yet another unresolved issue that is Etsy but makes a seller look bad. This has to stop!

[SugarTaffySoap]

@CypressJunction  Multiple refunds are not good for your shop. I wonder if they are favoriting your items. I would go back to chat support and request a ticket to have a tech look at your shop. Are you using a computer or app?

[ChillwolfArt]

This is very strange.

[PantryandPetticoats]

I had that happen last week. I had to cancel and refund. when I looked at the listing it said that I had 56 in stock!!!  I sell vintage one of a kind items so I am not sure how that happened as I never touch that button while listing!

[Jewels2at]

I had the same thing happen.  I never get sales, and when I got one...it was a sold item.  I had to cancel and refund.

When I asked Etsy about it, they said I had to have renewed it. 

I ended up going in and deleting my sold items from the order page.  Not worth going through that embarrassment again.

[Jewels2at]

That said...I did get 6 sales in March, which put my shop on reserve.

[hopeandjoystudios]

Yee gads..what a nightmare 

[ShimmyBoutique]

@Jewels2at

Hi Terri!

Terri here!

Are you saying you sold 6 items & were put on Reserve?

[LiziRose]

The same thing just happened in my shop!  A customer purchased 4 separate items (yay!) but one of them was phantom, sold a while back.  I've tried to contact her, but no response.  Not sure if I should ship a partial order or cancel.