Sold Items Being Mysteriously Sold Again

[CypressJunction]

Over the past couple of days, I've sold 5 previously sold and inactive items with no inventory.  Thankfully, my customers have been gracious.  A few accepted substitutions and the rest were refunded.  I'm sure it made them question the integrity of my shop.  I have reported the issue via chat and was told by the rep that it's a known issue but she could not provide a resolution date.  That satisfied me until I just had to refund another "phantom" purchase today. Settings appear to be correct.  All items are either showing inactive with no inventory or with the listing deleted altogether.  In fact, I haven't seen the items that were sold today for several months because they don't exist in my listings - inactive or otherwise.  Has anyone else experienced this issue?  If so, can you offer a possible solution that I haven't tried.  I hate disappointing new customers and wasting time.  TIA

[DKVintageandBeyond]

Yet another unresolved issue that is Etsy but makes a seller look bad. This has to stop!

[SugarTaffySoap]

@CypressJunction  Multiple refunds are not good for your shop. I wonder if they are favoriting your items. I would go back to chat support and request a ticket to have a tech look at your shop. Are you using a computer or app?

[MasonJarsAndMoreShop]

They are doing it to me as well.  there is no phone number or chat or support form anywhere. I'm embarrassed to tell customer that the item was already sold.  I don't know what to do

[timelapse]

@MasonJarsAndMoreShop - I would very graciously let your customer know that it is a glitch in Etsy's system, not yours, that is happening to others as well. Whether they believe you or not is another story, but you can try. 

Yes this is a year old thread, but the fact that it is still happening is unacceptable!!

[ChillwolfArt]

This is very strange.

[PantryandPetticoats]

I had that happen last week. I had to cancel and refund. when I looked at the listing it said that I had 56 in stock!!!  I sell vintage one of a kind items so I am not sure how that happened as I never touch that button while listing!

[Jewels2at]

I had the same thing happen.  I never get sales, and when I got one...it was a sold item.  I had to cancel and refund.

When I asked Etsy about it, they said I had to have renewed it. 

I ended up going in and deleting my sold items from the order page.  Not worth going through that embarrassment again.

[Jewels2at]

That said...I did get 6 sales in March, which put my shop on reserve.

[MasonJarsAndMoreShop]

how did you ask etsy?  ive been trying to find a way to contact them for hours. they are selling something that is already sold.  How embarrassing for me to tell my customer that I don't have the item.

[PlatypusDream]

@MasonJarsAndMoreShop 

https://help.etsy.com/hc/en-us/articles/115013375488-How-to-Contact-Etsy-Support?segment=selling

[hopeandjoystudios]

Yee gads..what a nightmare 

[ShimmyBoutique]

@Jewels2at

Hi Terri!

Terri here!

Are you saying you sold 6 items & were put on Reserve?

[LiziRose]

The same thing just happened in my shop!  A customer purchased 4 separate items (yay!) but one of them was phantom, sold a while back.  I've tried to contact her, but no response.  Not sure if I should ship a partial order or cancel.

[MasonJarsAndMoreShop]

Same thing happened to me . Someone bought the same thing someone else bought last week. Now she paid for it but I don't have it. And even though she bought it ...it is still listed. Etsy won't take phone calls I tried and none of the help questions match what the issue is. I also have no chat button. This is an embarrassment to my shop

[CraftedByMarta]

I learned something NEW today, how is this possible?

[ModJose · Accepted solution]

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