Shop suspended without notice. No response since submitting requested documents 2 weeks ago.

[OwensTechGroup]

My shop was put on vacation mode without notice on January 12th.  I submitted all requested documents and haven't heard a peep from Etsy on status.  I initially chatted with customer service about a banner warning that my shop may be suspended due to Etsy not being able to verify my business information.  If you try to update too many times they lock it up.  I told Customer Service I didn't want to risk locking it up.  He said to ignore it and wait until they suspend your account!  So I waited and a day later my account was suspended.  I immediately uploaded all of the requested documents, then tried to restart the chat and after posting to the chat over several days I did not receive a single response.  I also opened a Support Request that has not been even acknowledged let alone responded too.  

Buyers are messaging that they want to order so I have to come up with onerous workarounds if I want to be able to salvage some of my income.  

Any help to get in contact with a human would be appreciated!  

Thank you!

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.